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Langmere Accountants LLP

LAN154ActiveManaged contract

langmereaccountants.co.uk · Accountancy · Account manager Ellie Marsh

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy10 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
0 on a support contract
Not on contract
6
£700 a year at listed rates
Annual support value
£0
No software support contract
Support calls
13
£731.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 6.8.17
T68704Server - Ap-HostNot on contract—
O3NUSOpera 3 Current UsersT86514Server - Sql1Not on contract—
O3SALOpera 3 Sales Ledger
Version 10.2.3
T56243Server - Ap-HostNot on contract—
O3PUROpera 3 Purchase Ledger
Version 5.7.2
T52920Terminal serverNot on contract—
O3NOMOpera 3 Nominal LedgerT20328Terminal serverNot on contract—
O3INVOpera 3 InvoicingT90595WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 Invoicing · Kelly Gregory · 22 Aug 2026
    £56.25
  • Report layout change requested
    Opera 3 Current Users · Stacey Thomas · 26 Jul 2026
    £37.5
  • Backup of the data directory verified
    Opera 3 System Foundation · Julie Herbert · 02 Jun 2026
    £75
  • Nominal period end would not run
    Opera 3 Invoicing · Anne-Marie Cable · 30 May 2026
    £75
  • Stock take variance query
    Opera 3 Nominal Ledger · Kelly Gregory · 04 Mar 2026
    £75
  • Year end routine walkthrough
    Opera 3 Current Users · Kelly Gregory · 21 Jan 2026
    £56.25
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Anne-Marie Cable · 31 Dec 2025
    £56.25
  • Invoice imported twice from the job system
    Opera 3 Invoicing · Kelly Gregory · 03 Oct 2025
    £37.5
  • Stock take variance query
    Opera 3 Purchase Ledger · Stacey Thomas · 12 Aug 2025
    £37.5
  • Backup of the data directory verified
    Opera 3 System Foundation · Stacey Thomas · 25 Feb 2025
    £75
  • Backup of the data directory verified
    Opera 3 System Foundation · Julie Herbert · 02 Dec 2024
    £37.5
  • Year end routine walkthrough
    Opera 3 Nominal Ledger · Anne-Marie Cable · 16 Nov 2024
    £56.25
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.