Software position
5 licensed products on the registerProducts
5
0 on a support contract
Not on contract
5
£958 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£506.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system Version 10.2.19 | T69890 | Server - Ap-Host | Not on contract | — |
| MJM001 | KwikStock stock control add-on | T13779 | Server - Sql1 | Not on contract | — |
| COR1 | Job costing link Version 8.1.12 | T40479 | Workstations | Not on contract | — |
| SG50AC | Sage 50 Accounts Professional | LIC 581110 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 162794 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150Backup of the data directory verifiedBespoke job management system · Stacey Thomas · 06 Mar 2026
- £150Stock take variance querySage 50 Accounts Professional · Julie Herbert · 19 Jan 2026
- £112.5Purchase order print alignmentKwikStock stock control add-on · Kelly Gregory · 18 Nov 2025
- £18.75Nominal period end would not runBespoke job management system · Kelly Gregory · 18 Jun 2025
- £37.5Backup of the data directory verifiedSage 50 Accounts Professional · Anne-Marie Cable · 18 May 2025
- £37.5Email payslips would not clear — SQL service restartedSage 50 Payroll · Stacey Thomas · 04 Mar 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.