Support agreementManaged contractLIN485-AGR645
Covered by a managed support agreement with an agreed SLA.
Customer since26 May 2020Response SLA8 hoursRateIncludedNotice90 daysMachines on contract62 of 66
4 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for LIN485Active contracts
5
1 expired or cancelled
Annual contract value
£22,157.72
Active lines only
Renewals within 90 days
1
£725.24
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9837 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 62 machines · 4 in service and off it → | 62 | Rolling 30d notice · auto-renews | 07 May 2027 in 255d | — | £7,665.24 £1,916.31 quarterly | Scheduled | |
| 9923 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 52 seats | 12 months 60d notice · auto-renews | 05 Apr 2027 in 223d | 07 Nov 2027 | £9,010.04 52 x £173.27 | Scheduled | |
| 10509 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 6 modules → | 1 | 12 months 30d notice | 13 Sep 2026 in 19d | 16 Dec 2026 | £725.24 1 x £725.24 | Due now | |
| 10946 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 52 seats | 36 months 60d notice | 09 Apr 2027 in 227d | — | £235.56 52 x £4.53 | Scheduled | |
| 11487 ZRA1 | Backup and DR | Ransomware Recovery Support DCS | 1 | 36 months 30d notice | 04 Aug 2026 21d ago | — | £1,052.93 1 x £1,052.93 | Lapsed | |
| 11911 CON500 | Connectivity | Leased line 500Mb Zen | 4 | Rolling 60d notice · auto-renews | 11 Aug 2027 in 351d | — | £4,521.64 4 x £1,130.41 · 5% off | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£9,010.04
Managed support£7,665.24
Connectivity£4,521.64
Software support£725.24
Endpoint protection£235.56
Next twelve months
Renewal dates in order
- 04 AugRansomware Recovery SupportBackup and DR-21d
- 13 SepBespoke Software Support ContractSoftware support19d
- 05 AprAdobe Acrobat Pro EnterpriseMicrosoft 365 licences223d
- 09 AprESET PROTECT AdvancedEndpoint protection227d
- 07 MayHardware Quarterly ContractManaged support255d
- 11 AugLeased line 500MbConnectivity351d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.