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Linthorpe Medical Ltd

LIN485ActiveManaged contract

linthorpemedical.co.uk · Healthcare · Account manager Dan Okafor · Linthorpe Group (site of 3)

Microsoft 365Healthy18 hr agoSupport & assets (SQL)Healthy3 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
6 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£975
Contract 10509 · SOFLA
Support calls
11
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 7.2.8
T34391Server - Sql1On contract
10509
£150
O3NUSOpera 3 Current Users
Version 10.2.0
T34520Server - Sql1On contract
10509
£375
O3SALOpera 3 Sales Ledger
Version 10.6.9
T71421Terminal serverOn contract
10509
£150
O3PUROpera 3 Purchase Ledger
Version 10.6.19
T92239WorkstationsOn contract
10509
£180
O3NOMOpera 3 Nominal LedgerT21391WorkstationsOn contract
10509
£60
ADO076Adobe Acrobat Pro EnterpriseLIC 724096WorkstationsOn contract
10509
£60

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Opera 3 Sales Ledger · Julie Herbert · 02 Aug 2026
    On contract
  • Stock take variance query
    Opera 3 Purchase Ledger · Stacey Thomas · 01 Jul 2026
    On contract
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Julie Herbert · 25 Apr 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Current Users · Julie Herbert · 13 Mar 2026
    On contract
  • Report layout change requested
    Opera 3 Purchase Ledger · Anne-Marie Cable · 04 Mar 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Nominal Ledger · Anne-Marie Cable · 25 Jan 2026
    On contract
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 27 Nov 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Karen Taylor · 08 Sep 2025
    On contract
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Julie Herbert · 28 Apr 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Sales Ledger · Kelly Gregory · 23 Feb 2025
    On contract
  • Stock take variance query
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 30 Nov 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.