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Lofthouse Fabrication Partners

LOF057ActiveTime and materials

lofthousefabrication.co.uk · Manufacturing · Account manager Tom Whitfield

Microsoft 365Healthy31 hr agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

7 licensed products on the register
Products
7
6 on a support contract
Not on contract
1
£80 a year at listed rates
Annual support value
£945
Contract 10114 · O3MAIN
Support calls
7
£187.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 3.6.10
T28798WorkstationsOn contract
10114
£15
O3NUSOpera 3 Current UsersT30815WorkstationsOn contract
10114
£225
O3SALOpera 3 Sales LedgerT99680Server - Ap-HostOn contract
10114
£180
O3PUROpera 3 Purchase Ledger
Version 12.3.3
T30589Server - Sql1On contract
10114
£180
O3NOMOpera 3 Nominal Ledger
Version 12.0.20
T52027Server - Ap-HostOn contract
10114
£225
O3INVOpera 3 InvoicingT27625Server - Ap-HostOn contract
10114
£120
ADO076Adobe Acrobat Pro EnterpriseLIC 608726WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 Current Users · Stacey Thomas · 15 May 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Stacey Thomas · 30 Mar 2026
    On contract
  • Nominal period end would not run
    Opera 3 Invoicing · Karen Taylor · 13 Feb 2026
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Julie Herbert · 22 Sep 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Invoicing · Anne-Marie Cable · 04 Jul 2025
    On contract
  • Stock take variance query
    Adobe Acrobat Pro Enterprise · Julie Herbert · 19 May 2025
    £112.5
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Julie Herbert · 22 Jan 2025
    £75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.