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Lofthouse Construction & Co

LOF515ActiveManaged contract

lofthouseconstruction.co.uk · Construction · Account manager Rachel Byrne

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy20 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

13 licensed products on the register
Products
13
10 on a support contract
Not on contract
3
£335 a year at listed rates
Annual support value
£1,780
Contract 10611 · SOFT
Support calls
22
£243.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 4.5.16
T43998Server - Ap-HostOn contract
10611
£180
O3NUSOpera 3 Current UsersT30767WorkstationsOn contract
10611
£120
O3SALOpera 3 Sales Ledger
Version 3.0.0
T88266Server - Sql1On contract
10611
£120
O3PUROpera 3 Purchase LedgerT39223Server - Sql1Not on contract—
O3NOMOpera 3 Nominal Ledger
Version 3.7.6
T51748Server - Ap-HostOn contract
10611
£80
O3INVOpera 3 Invoicing
Version 2.5.13
T16103Terminal serverOn contract
10611
£375
O3POPOpera 3 Purchase Order ProcessingT86803Terminal serverOn contract
10611
£60
O3SCTOpera 3 Stock Control
Version 2.1.2
T75552Terminal serverOn contract
10611
£15
O3COSOpera 3 CostingT40158WorkstationsOn contract
10611
£500
O3PAYOpera 3 Payroll & HRT13646Server - Ap-HostNot on contract—
O3REPOpera 3 Reporter
Version 7.1.7
T59442Server - Ap-HostOn contract
10611
£150
O3CREOpera 3 Credit Management
Version 11.2.13
T66883Terminal serverOn contract
10611
£180
SG50ACSage 50 Accounts ProfessionalLIC 381088WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 Purchase Order Processing · Karen Taylor · 02 Aug 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Kelly Gregory · 19 Jul 2026
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Kelly Gregory · 22 Jun 2026
    £37.5
  • Year end routine walkthrough
    Opera 3 Costing · Julie Herbert · 23 Apr 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Kelly Gregory · 09 Feb 2026
    £18.75
  • Invoice imported twice from the job system
    Opera 3 Current Users · Stacey Thomas · 21 Jan 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Reporter · Anne-Marie Cable · 17 Dec 2025
    On contract
  • Nominal period end would not run
    Opera 3 System Foundation · Julie Herbert · 04 Dec 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Order Processing · Kelly Gregory · 29 Nov 2025
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Order Processing · Anne-Marie Cable · 26 Nov 2025
    On contract
  • Stock take variance query
    Opera 3 Reporter · Kelly Gregory · 15 Oct 2025
    On contract
  • Nominal period end would not run
    Opera 3 System Foundation · Stacey Thomas · 30 Sep 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.