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Lofthouse Recruitment LLP

LOF909ActiveTime and materials

lofthouserecruitment.co.uk · Recruitment · Account manager Rachel Byrne

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy26 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
1 on a support contract
Not on contract
1
£80 a year at listed rates
Annual support value
£15
Contract 9981 · SOFLA
Support calls
6
£150 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 4.5.1
T80261Terminal serverOn contract
9981
£15
SG50PRSage 50 Payroll
Version 7.8.5
T73986Server - Ap-HostNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Sage 50 Payroll · Anne-Marie Cable · 02 Jun 2026
    £37.5
  • Invoice imported twice from the job system
    Sage 50 Payroll · Anne-Marie Cable · 19 Jan 2026
    £56.25
  • Stock take variance query
    Sage 50 Accounts Professional · Karen Taylor · 17 Nov 2025
    On contract
  • Stock take variance query
    Sage 50 Payroll · Stacey Thomas · 02 Jul 2025
    £56.25
  • Purchase order print alignment
    Sage 50 Accounts Professional · Karen Taylor · 23 Feb 2025
    On contract
  • Stock take variance query
    Sage 50 Accounts Professional · Stacey Thomas · 15 Nov 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.