Software position
12 licensed products on the registerProducts
12
0 on a support contract
Not on contract
12
£1,120 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£431.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T37425 | Server - Ap-Host | Not on contract | — |
| O3NUS | Opera 3 Current Users | T68322 | Terminal server | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T22499 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 9.8.20 | T96071 | Server - Ap-Host | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T84563 | Terminal server | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 8.3.9 | T64598 | Server - Ap-Host | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 2.3.14 | T59402 | Terminal server | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 12.6.11 | T27236 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing | T74291 | Server - Sql1 | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR | T26186 | Workstations | Not on contract | — |
| LEC001 | Bespoke job management system | LIC 398609 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on | LIC 886344 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Nominal period end would not runOpera 3 Sales Ledger · Stacey Thomas · 18 Apr 2026
- £18.75New user added and permissions setOpera 3 System Foundation · Stacey Thomas · 13 Mar 2026
- £75Purchase order print alignmentOpera 3 Purchase Order Processing · Kelly Gregory · 06 Feb 2026
- £112.5Nominal period end would not runOpera 3 Nominal Ledger · Julie Herbert · 09 Oct 2025
- £112.5Nominal period end would not runOpera 3 Invoicing · Karen Taylor · 01 Jul 2025
- £56.25Invoice imported twice from the job systemOpera 3 System Foundation · Anne-Marie Cable · 25 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.