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Loversall Fabrication Holdings

LOV685ActiveNo agreement

loversallfabrication.co.uk · Manufacturing · Account manager Priya Raman · Loversall Holdings (site of 6)

Microsoft 365Healthy5 hr agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings
SLA figures cover contract calls only, measured against a flat 8-hour response target from logged to responded. 7 records in this selection sit outside that — quotes, projects and planned installs, plus 2 calls billed time and materials. They stay visible for volume context.

Service performance

13 eligible records in this year
Average first response
7.7 hr
Target 8 hours from logged to responded
Average resolution
1.4 days
Open records excluded from the average
SLA achievement
76.9%
3 call(s) over the 8-hour target
First-time fix
46.2%
Where the source records the field

Volume

Contract calls
13
20 calls logged in the period
Off contract
2
£1,112.25 chargeable
Open / closed
0 / 20
Across the selected period
Data-quality gaps
0
Contract calls with no response time recorded

Support volume trend

Event measure summed per month

Records are counted in the bucket containing their logged date.

Category breakdown

Eligible records only

13
records
  • Backup3
  • Telephony3
  • User admin2
  • Security1
  • Line of business app1
  • Email1

Support performance by year

Contract calls against the 8-hour response target

Contract support calls by year
YearCallsAvg responseSLA metMissesExcluded
2026137.75 hr76.9%37

Response performance by call logger

Grouped by the person who raised the call, not the engineer

Response performance by the person logging calls
Call loggerCallsAvg responseSLA metMisses
Karen Taylor413.65 hr50%2
Damian Armstrong21.84 hr100%0
Daniel Blacker21.05 hr100%0
Anne-Marie Cable21.79 hr100%0
Kelly Gregory135.38 hr0%1
Phil Jenkins11.07 hr100%0
(Not recorded)10.32 hr100%0

3 contract calls missed the 8-hour target

Worst first — the calls a service review will be asked about

Longest 35.5 hr over
Contract calls that missed the response target
Job numberCall loggerMachine or systemLoggedResponseOver targetEngineerIssue
304137Karen TaylorDell Latitude E74702026-06-25 14:1543.45 hr+35.5TAGToner replacement
304122Kelly GregoryApple iPhone 122026-01-01 16:4535.38 hr+27.4MLBackup job failed
304128Karen TaylorDraytek Vigor 29272026-03-27 10:119.33 hr+1.3ABNew extension setup

Recurring issues by call logger

Repeat patterns worth fixing at source

No repeat pattern in this period.

Recurring issues by machine

Equipment generating repeat calls

No device is generating repeat calls.

SLA achievement trend

Percentage of eligible records responded to within target

Records

20 records match the current filters · showing the 150 most recent

Read-only from source
ReferenceLoggedTypeSummaryPriorityStatusResponseResolutionSLA
LOV685-10004324 Aug 2026IncidentOutlook not syncing
Microsoft 365 · SE · Branch
P1Resolved3.55 hr2.1 hrMet
LOV685-10004228 Jul 2026Service RequestBackup job failed
Backup · SE · Head Office
P4Closed1.41 hr15.1 hrMet
LOV685-10004109 Jul 2026Incident · excludedName change request
User admin · SE · Remote
P4Closed——n/a
LOV685-10004008 Jul 2026Quote · excludedRetention change
Backup · KB · Head Office
P3Closed——n/a
LOV685-10003925 Jun 2026IncidentToner replacement
Printing · TAG · Head Office
P3Closed43.45 hr1.7 daysMissed
LOV685-10003811 Jun 2026Service RequestName change request
User admin · AB · Head Office
P3Closed0.32 hr1.4 daysMet
LOV685-10003709 Jun 2026IncidentBackup job failed
Backup · BK · Branch
P4Closed0.56 hr2.0 daysMet
LOV685-10003612 May 2026IncidentMailbox delegation
Email · BK · Branch
P2Closed3.02 hr1.5 daysMet
LOV685-10003507 May 2026IncidentLicence renewal
Line of business app · BK · Head Office
P4Closed0.69 hr1.3 daysMet
LOV685-10003405 May 2026IncidentVoicemail not delivering
Telephony · BK · Site 2
P3Closed0.13 hr1.5 daysMet
LOV685-10003320 Apr 2026IncidentCall quality issue
Telephony · TAG · Branch
P4Closed1.07 hr2.2 daysMet
LOV685-10003216 Apr 2026IncidentPermission change
User admin · ML · Head Office
P4Closed1.62 hr1.8 daysMet
LOV685-10003113 Apr 2026Project · excludedNew printer driver rollout
Printing · SE · Remote
P4Closed——n/a
LOV685-10003027 Mar 2026IncidentNew extension setup
Telephony · AB · Head Office
P4Closed9.33 hr1.9 daysMissed
LOV685-10002912 Mar 2026Quote · excludedSharePoint permission request
Microsoft 365 · BK · Remote
P2Closed——n/a
LOV685-10002817 Feb 2026Project · excludedRestore request
Backup · TAG · Head Office
P3Resolved——n/a
LOV685-10002730 Jan 2026Quote · excludedNew extension setup
Telephony · SE · Head Office
P3Closed——n/a
LOV685-10002609 Jan 2026Incident · excludedScan to email failing
Printing · SE · Branch
P2Closed——n/a
LOV685-10002502 Jan 2026IncidentEndpoint alert investigation
Security · ML · Remote
P3Closed0.20 hr1.3 daysMet
LOV685-10002401 Jan 2026ChangeBackup job failed
Backup · ML · Head Office
P3Closed35.38 hr22.6 hrMissed
iHow these figures are calculatedShow
Eligibility uses the structured record type from the source system, never free-text title matching. Excluded types: Quote, Project, Planned Install (rule version sla-rules v2.0). Records with no captured response time are left out of averages and reported as a data-quality count. Worked example: if nine eligible records respond within one hour and one quote stays open for fourteen days, the quote contributes nothing to the response-time denominator and does not move the average.