Support agreementManaged contractMEL388-AGR889
Covered by a managed support agreement with an agreed SLA.
Customer since28 Mar 2022Response SLA4 hoursRateIncludedNotice90 daysMachines on contract21 of 22
1 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for MEL388Active contracts
7
0 expired or cancelled
Annual contract value
£7,191.47
Active lines only
Renewals within 90 days
1
£409.08
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9848 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 21 machines · 1 in service and off it → | 21 | 12 months 30d notice · auto-renews | 16 Apr 2027 in 234d | 26 Jul 2027 | £2,031 £507.75 quarterly | Scheduled | |
| 10137 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 4 seats | 12 months 60d notice · auto-renews | 04 Oct 2026 in 40d | 04 Jan 2027 | £409.08 4 x £102.27 | Due in 90 days | |
| 10483 ESE052 | Endpoint protection | ESET PROTECT Entry ESET | 5 seats | 36 months 90d notice · auto-renews | 11 Aug 2027 in 351d | — | £51.95 5 x £10.39 · 5% off | Scheduled | |
| 10752 HOR004 | Email security | HornetSecurity 365 T P Business Hornetsecurity | 5 seats | 12 months 90d notice | 02 Jan 2027 in 130d | 10 Mar 2027 | £17.2 5 x £3.44 | Scheduled | |
| 11196 AVR035 | Backup and DR | Amber Vault Cloud Backup 3.5TB DCS | 1 | 36 months 90d notice | 14 Jun 2027 in 293d | — | £2,919.25 1 x £2,919.25 | Scheduled | |
| 11722 CON500 | Connectivity | Leased line 500Mb Zen | 1 | 12 months 90d notice · auto-renews | 27 Jul 2027 in 336d | — | £789.07 1 x £789.07 | Scheduled | |
| 12067 HPE001 | Hardware maintenance | HPE Foundation Care HPE | 1 | 12 months 30d notice · auto-renews | 07 Feb 2027 in 166d | 17 Jul 2027 | £973.92 1 x £973.92 · 12.5% off | Scheduled |
Annual value by service line
Active contracts only
Backup and DR£2,919.25
Managed support£2,031
Hardware maintenance£973.92
Connectivity£789.07
Microsoft 365 licences£409.08
Endpoint protection£51.95
Email security£17.2
Next twelve months
Renewal dates in order
- 04 OctMicrosoft 365 Business StandardMicrosoft 365 licences40d
- 02 JanHornetSecurity 365 T P BusinessEmail security130d
- 07 FebHPE Foundation CareHardware maintenance166d
- 16 AprHardware Quarterly ContractManaged support234d
- 14 JunAmber Vault Cloud Backup 3.5TBBackup and DR293d
- 27 JulLeased line 500MbConnectivity336d
- 11 AugESET PROTECT EntryEndpoint protection351d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.