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Melsonby Wealth Services

MEL388ActiveManaged contract

melsonbywealth.co.uk · Financial services · Account manager Ellie Marsh

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy6 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

7 licensed products on the register
Products
7
0 on a support contract
Not on contract
7
£660 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£375 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 4.8.16
T93902Server - Sql1Not on contract—
O3NUSOpera 3 Current Users
Version 5.6.7
T72089WorkstationsNot on contract—
O3SALOpera 3 Sales Ledger
Version 10.8.8
T97122WorkstationsNot on contract—
O3PUROpera 3 Purchase LedgerT99298Server - Sql1Not on contract—
O3NOMOpera 3 Nominal Ledger
Version 12.0.4
T14969Terminal serverNot on contract—
SG50ACSage 50 Accounts ProfessionalLIC 351270WorkstationsNot on contract—
SG50PRSage 50 PayrollLIC 723939WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • New user added and permissions set
    Opera 3 Current Users · Karen Taylor · 24 Jun 2026
    £75
  • Backup of the data directory verified
    Opera 3 Nominal Ledger · Kelly Gregory · 14 Jan 2026
    £37.5
  • Purchase order print alignment
    Opera 3 Current Users · Anne-Marie Cable · 31 Aug 2025
    £18.75
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Karen Taylor · 23 Aug 2025
    £56.25
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Karen Taylor · 07 Jun 2025
    £112.5
  • Purchase order print alignment
    Opera 3 Current Users · Kelly Gregory · 08 Oct 2024
    £75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.