Software position
12 licensed products on the registerProducts
12
0 on a support contract
Not on contract
12
£1,030 a year at listed rates
Annual support value
£0
No software support contract
Support calls
8
£468.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 2.0.16 | T43583 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 6.5.14 | T21323 | Server - Ap-Host | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T18971 | Server - Sql1 | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 6.7.6 | T83618 | Server - Sql1 | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T67275 | Server - Sql1 | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 10.3.11 | T95970 | Terminal server | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T87815 | Terminal server | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T56302 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing | T19875 | Server - Sql1 | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR | T80127 | Server - Ap-Host | Not on contract | — |
| O3REP | Opera 3 Reporter Version 2.6.20 | T66982 | Server - Ap-Host | Not on contract | — |
| O3CRE | Opera 3 Credit Management Version 5.6.12 | T97055 | Terminal server | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5Nominal period end would not runOpera 3 Credit Management · Anne-Marie Cable · 24 Aug 2026
- £112.5User locked out of the payroll companyOpera 3 System Foundation · Karen Taylor · 29 Jun 2026
- £18.75Stock take variance queryOpera 3 Payroll & HR · Kelly Gregory · 03 May 2026
- £18.75Invoice imported twice from the job systemOpera 3 Stock Control · Anne-Marie Cable · 27 Apr 2026
- £37.5Year end routine walkthroughOpera 3 Current Users · Julie Herbert · 19 Jan 2026
- £150Purchase order print alignmentOpera 3 Current Users · Karen Taylor · 06 Nov 2025
- £75Email payslips would not clear — SQL service restartedOpera 3 Purchase Ledger · Karen Taylor · 25 Aug 2025
- £18.75Stock take variance queryOpera 3 Reporter · Kelly Gregory · 08 Feb 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.