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Netherby Solicitors Holdings

NET932OnboardingManaged contract

netherbysolicitors.co.uk · Legal · Account manager Priya Raman

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy16 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
5 on a support contract
Not on contract
1
£120 a year at listed rates
Annual support value
£611
Contract 11060 · MJM002
Support calls
12
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 11.4.15
T44632Server - Sql1Not on contract—
O3NUSOpera 3 Current UsersT46263Server - Sql1On contract
11060
£15
O3SALOpera 3 Sales Ledger
Version 9.1.18
T83857Terminal serverOn contract
11060
£10
O3PUROpera 3 Purchase Ledger
Version 8.9.9
T71171Server - Ap-HostOn contract
11060
£60
LEC001Bespoke job management systemLIC 473859WorkstationsOn contract
11060
£263
MJM001KwikStock stock control add-onLIC 293933WorkstationsOn contract
11060
£263

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • User locked out of the payroll company
    KwikStock stock control add-on · Anne-Marie Cable · 26 Jun 2026
    On contract
  • Invoice imported twice from the job system
    KwikStock stock control add-on · Julie Herbert · 23 May 2026
    On contract
  • Year end routine walkthrough
    KwikStock stock control add-on · Kelly Gregory · 29 Mar 2026
    On contract
  • Report layout change requested
    Opera 3 Sales Ledger · Anne-Marie Cable · 27 Feb 2026
    On contract
  • Invoice imported twice from the job system
    Bespoke job management system · Karen Taylor · 26 Feb 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Sales Ledger · Karen Taylor · 11 Jan 2026
    On contract
  • User locked out of the payroll company
    KwikStock stock control add-on · Anne-Marie Cable · 25 Sep 2025
    On contract
  • User locked out of the payroll company
    Opera 3 Current Users · Karen Taylor · 30 Apr 2025
    On contract
  • Purchase order print alignment
    Opera 3 Sales Ledger · Karen Taylor · 05 Nov 2024
    On contract
  • User locked out of the payroll company
    Opera 3 Purchase Ledger · Kelly Gregory · 29 Oct 2024
    On contract
  • Nominal period end would not run
    KwikStock stock control add-on · Julie Herbert · 04 Oct 2024
    On contract
  • Stock take variance query
    Bespoke job management system · Kelly Gregory · 08 Sep 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.