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Nightingale Care Group

NIG008ActiveManaged contract

nightingalecare.co.uk · Healthcare · Account manager Ellie Marsh

Microsoft 365Healthy34 hr agoSupport & assets (SQL)Healthy2 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

14 licensed products on the register
Products
14
14 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£2,280
Contract 11077 · SOFT
Support calls
37
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT81308Server - Ap-HostOn contract
11077
£150
O3NUSOpera 3 Current Users
Version 9.0.1
T21877Server - Sql1On contract
11077
£225
O3SALOpera 3 Sales Ledger
Version 6.1.1
T81162Terminal serverOn contract
11077
£180
O3PUROpera 3 Purchase LedgerT43706WorkstationsOn contract
11077
£15
O3NOMOpera 3 Nominal LedgerT89307Terminal serverOn contract
11077
£150
O3INVOpera 3 Invoicing
Version 12.6.20
T78290WorkstationsOn contract
11077
£150
O3POPOpera 3 Purchase Order Processing
Version 6.3.10
T28686Server - Sql1On contract
11077
£100
O3SCTOpera 3 Stock ControlT36821Server - Ap-HostOn contract
11077
£60
O3COSOpera 3 CostingT35029Server - Sql1On contract
11077
£80
O3PAYOpera 3 Payroll & HR
Version 12.9.6
T79244Server - Sql1On contract
11077
£150
O3REPOpera 3 Reporter
Version 11.0.8
T50509Server - Ap-HostOn contract
11077
£375
O3CREOpera 3 Credit Management
Version 7.6.1
T57559Server - Sql1On contract
11077
£150
LEC001Bespoke job management systemLIC 580281WorkstationsOn contract
11077
£120
MJM001KwikStock stock control add-onLIC 848335WorkstationsOn contract
11077
£375

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Opera 3 Purchase Order Processing · Julie Herbert · 10 Aug 2026
    On contract
  • Report layout change requested
    Opera 3 Nominal Ledger · Julie Herbert · 10 Aug 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Bespoke job management system · Anne-Marie Cable · 09 Aug 2026
    On contract
  • Stock take variance query
    Opera 3 Purchase Ledger · Anne-Marie Cable · 18 Jul 2026
    On contract
  • Stock take variance query
    Opera 3 Reporter · Kelly Gregory · 10 Jul 2026
    On contract
  • Nominal period end would not run
    Bespoke job management system · Julie Herbert · 10 Jul 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Costing · Kelly Gregory · 07 Jul 2026
    On contract
  • Stock take variance query
    Opera 3 System Foundation · Julie Herbert · 02 Jul 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Reporter · Karen Taylor · 28 Jun 2026
    On contract
  • Year end routine walkthrough
    Opera 3 System Foundation · Julie Herbert · 25 May 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Credit Management · Anne-Marie Cable · 04 May 2026
    On contract
  • Nominal period end would not run
    Bespoke job management system · Julie Herbert · 13 Apr 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.