Software position
9 licensed products on the registerProducts
9
8 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£950
Contract 10255 · O3MAIN
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 6.3.2 | T29360 | Terminal server | On contract 10255 | £200 |
| O3NUS | Opera 3 Current Users Version 4.0.0 | T31447 | Terminal server | On contract 10255 | £10 |
| O3SAL | Opera 3 Sales Ledger | T21802 | Terminal server | On contract 10255 | £150 |
| O3PUR | Opera 3 Purchase Ledger Version 4.5.4 | T60210 | Terminal server | On contract 10255 | £150 |
| O3NOM | Opera 3 Nominal Ledger Version 9.7.6 | T71366 | Terminal server | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 7.3.14 | T34657 | Workstations | On contract 10255 | £180 |
| O3POP | Opera 3 Purchase Order Processing Version 11.0.19 | T22810 | Terminal server | On contract 10255 | £180 |
| O3SCT | Opera 3 Stock Control | T69621 | Server - Ap-Host | On contract 10255 | £20 |
| O3COS | Opera 3 Costing | T82507 | Workstations | On contract 10255 | £60 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractYear end routine walkthroughOpera 3 Stock Control · Stacey Thomas · 19 Aug 2026
- On contractReport layout change requestedOpera 3 Invoicing · Anne-Marie Cable · 10 Aug 2026
- On contractStock take variance queryOpera 3 Sales Ledger · Kelly Gregory · 25 Mar 2026
- On contractInvoice imported twice from the job systemOpera 3 Current Users · Karen Taylor · 20 Sep 2025
- On contractBackup of the data directory verifiedOpera 3 Stock Control · Anne-Marie Cable · 27 May 2025
- On contractBackup of the data directory verifiedOpera 3 Purchase Order Processing · Stacey Thomas · 01 Apr 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.