Support agreementManaged contractNOR501-AGR237
Covered by a managed support agreement with an agreed SLA.
Customer since07 Dec 2024Response SLA2 hoursRateIncludedNotice60 daysMachines on contract35 of 37
2 in-service machines are not on a contractSee which machines →
Contract position
8 contract records for NOR501Active contracts
8
0 expired or cancelled
Annual contract value
£16,307.02
Active lines only
Renewals within 90 days
2
£3,913
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9741 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 35 machines · 2 in service and off it → | 35 | 12 months 60d notice · auto-renews | 28 Oct 2026 in 64d | — | £3,416.72 £854.18 quarterly | Due in 90 days | |
| 10271 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 1 | 12 months 90d notice | 01 Jun 2027 in 280d | 23 Aug 2027 | £2,315.42 1 x £2,315.42 | Scheduled | |
| 10696 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 31 seats | Rolling 60d notice · auto-renews | 05 Jul 2027 in 314d | — | £4,424.01 31 x £142.71 | Scheduled | |
| 10822 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 2 modules · 2 off it → | 1 | 12 months 30d notice · auto-renews | 03 Jul 2027 in 312d | — | £1,051.6 1 x £1,051.6 | Scheduled | |
| 11232 ESE057 | Endpoint protection | ESET Enterprise with MDR ESET | 30 seats | 12 months 90d notice · auto-renews | 15 Dec 2026 in 112d | — | £359.4 30 x £11.98 | Scheduled | |
| 11735 AVR035 | Backup and DR | Amber Vault Cloud Backup 3.5TB DCS | 1 | 12 months 30d notice · auto-renews | 20 Dec 2026 in 117d | — | £1,585.83 1 x £1,585.83 · 5% off | Scheduled | |
| 12032 TEL3CX | Telephony | 3CX Hosted PBX 3CX | 1 | Rolling 60d notice · auto-renews | 05 Nov 2026 in 72d | — | £496.28 1 x £496.28 · 12.5% off | Due in 90 days | |
| 12598 HPE001 | Hardware maintenance | HPE Foundation Care HPE | 1 | 12 months 90d notice | 09 Jun 2027 in 288d | 05 Sep 2027 | £2,657.76 1 x £2,657.76 | Scheduled |
Annual value by service line
Active contracts only
Managed support£5,732.14
Microsoft 365 licences£4,424.01
Hardware maintenance£2,657.76
Backup and DR£1,585.83
Software support£1,051.6
Telephony£496.28
Endpoint protection£359.4
Next twelve months
Renewal dates in order
- 28 OctHardware Quarterly ContractManaged support64d
- 05 Nov3CX Hosted PBXTelephony72d
- 15 DecESET Enterprise with MDREndpoint protection112d
- 20 DecAmber Vault Cloud Backup 3.5TBBackup and DR117d
- 01 JunAnnual Additional Server MonitoringManaged support280d
- 09 JunHPE Foundation CareHardware maintenance288d
- 03 JulBespoke Software Support ContractSoftware support312d
- 05 JulMicrosoft 365 Business StandardMicrosoft 365 licences314d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.