Software position
4 licensed products on the registerProducts
4
2 on a support contract
Not on contract
2
£499 a year at listed rates
Annual support value
£320
Contract 10822 · SOFLA
Support calls
6
£187.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T20050 | Server - Sql1 | On contract 10822 | £240 |
| SG50PR | Sage 50 Payroll | T61214 | Server - Ap-Host | On contract 10822 | £80 |
| O3SFO | Opera 3 System Foundation | LIC 394603 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | LIC 495402 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractPurchase order print alignmentSage 50 Accounts Professional · Karen Taylor · 17 Mar 2026
- £75New user added and permissions setOpera 3 Current Users · Stacey Thomas · 06 Feb 2026
- On contractNew user added and permissions setSage 50 Payroll · Julie Herbert · 17 Dec 2025
- £112.5Report layout change requestedOpera 3 Current Users · Julie Herbert · 17 Nov 2025
- On contractReport layout change requestedSage 50 Payroll · Anne-Marie Cable · 16 Jul 2025
- On contractBackup of the data directory verifiedSage 50 Payroll · Anne-Marie Cable · 04 Jul 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.