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Nunthorpe Freight Group

NUN873ActiveManaged contract

nunthorpefreight.co.uk · Logistics · Account manager Ellie Marsh · Nunthorpe Holdings (head office of 5)

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy7 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
2 on a support contract
Not on contract
1
£175 a year at listed rates
Annual support value
£95
Contract 10621 · MJM002
Support calls
11
£337.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
ADO076Adobe Acrobat Pro EnterpriseT21236Server - Sql1On contract
10621
£80
AUT120AutoCAD LT
Version 8.9.3
T16375Server - Ap-HostOn contract
10621
£15
LEC001Bespoke job management systemLIC 842025WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 21 Aug 2026
    On contract
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 04 Jul 2026
    On contract
  • Year end routine walkthrough
    Bespoke job management system · Anne-Marie Cable · 13 Apr 2026
    £37.5
  • Stock take variance query
    Bespoke job management system · Anne-Marie Cable · 06 Jan 2026
    £37.5
  • User locked out of the payroll company
    AutoCAD LT · Julie Herbert · 25 Dec 2025
    On contract
  • User locked out of the payroll company
    AutoCAD LT · Stacey Thomas · 18 Dec 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Bespoke job management system · Stacey Thomas · 01 Aug 2025
    £150
  • Stock take variance query
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 14 Jul 2025
    On contract
  • Invoice imported twice from the job system
    Adobe Acrobat Pro Enterprise · Karen Taylor · 26 Mar 2025
    On contract
  • New user added and permissions set
    Adobe Acrobat Pro Enterprise · Karen Taylor · 26 Nov 2024
    On contract
  • Email payslips would not clear — SQL service restarted
    Bespoke job management system · Kelly Gregory · 03 Nov 2024
    £112.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.