Support agreementManaged contractOAK029-AGR930
Covered by a managed support agreement with an agreed SLA.
Customer since02 Dec 2022Response SLA2 hoursRateIncludedNotice90 daysMachines on contract49 of 57
8 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for OAK029Active contracts
4
1 expired or cancelled
Annual contract value
£14,508.25
Active lines only
Renewals within 90 days
2
£7,185.38
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9874 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 49 machines · 8 in service and off it → | 49 | 12 months 90d notice | 21 Dec 2026 in 118d | — | £5,344.92 £1,336.23 quarterly | Scheduled | |
| 10014 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 1 | Rolling 60d notice · auto-renews | 17 Feb 2026 189d ago | — | £0 1 x £0 | Terminated 17 Feb 2026 | |
| 10401 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 60 seats | 36 months 60d notice | 06 Nov 2026 in 73d | — | £5,674.8 60 x £94.58 | Due in 90 days | |
| 10992 AVO100 | Backup and DR | M365 Amber Vault Storage per TB DCS | 1 | 36 months 90d notice | 19 Oct 2026 in 55d | — | £1,510.58 1 x £1,510.58 | Due in 90 days | |
| 11477 TEL3CX | Telephony | 3CX Hosted PBX 3CX | 1 | Rolling 30d notice · auto-renews | 20 Dec 2026 in 117d | 28 Jun 2027 | £1,977.95 1 x £1,977.95 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£5,674.8
Managed support£5,344.92
Telephony£1,977.95
Backup and DR£1,510.58
Next twelve months
Renewal dates in order
- 19 OctM365 Amber Vault Storage per TBBackup and DR55d
- 06 NovAdobe Acrobat Pro EnterpriseMicrosoft 365 licences73d
- 20 Dec3CX Hosted PBXTelephony117d
- 21 DecHardware Quarterly ContractManaged support118d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.