Software position
10 licensed products on the registerProducts
10
0 on a support contract
Not on contract
10
£1,150 a year at listed rates
Annual support value
£0
No software support contract
Support calls
11
£956.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T84594 | Server - Ap-Host | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 8.7.1 | T28485 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 7.5.9 | T18650 | Server - Ap-Host | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T71120 | Terminal server | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 2.3.2 | T23437 | Server - Sql1 | Not on contract | — |
| O3INV | Opera 3 Invoicing | T58275 | Server - Ap-Host | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 3.1.0 | T89090 | Server - Ap-Host | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T50885 | Terminal server | Not on contract | — |
| O3COS | Opera 3 Costing Version 4.7.6 | T83472 | Workstations | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR | T89038 | Server - Sql1 | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5Backup of the data directory verifiedOpera 3 Invoicing · Stacey Thomas · 30 Jun 2026
- £18.75Email payslips would not clear — SQL service restartedOpera 3 Nominal Ledger · Stacey Thomas · 23 Jun 2026
- £56.25Report layout change requestedOpera 3 System Foundation · Julie Herbert · 24 May 2026
- £150Invoice imported twice from the job systemOpera 3 Nominal Ledger · Julie Herbert · 23 Apr 2026
- £56.25Stock take variance queryOpera 3 Payroll & HR · Stacey Thomas · 27 Feb 2026
- £75Stock take variance queryOpera 3 Nominal Ledger · Kelly Gregory · 11 Jan 2026
- £112.5Stock take variance queryOpera 3 Purchase Order Processing · Stacey Thomas · 13 Sep 2025
- £150User locked out of the payroll companyOpera 3 Nominal Ledger · Kelly Gregory · 22 Aug 2025
- £150Invoice imported twice from the job systemOpera 3 Current Users · Kelly Gregory · 16 Jul 2025
- £37.5Email payslips would not clear — SQL service restartedOpera 3 Invoicing · Stacey Thomas · 31 Aug 2024
- £112.5New user added and permissions setOpera 3 Purchase Order Processing · Anne-Marie Cable · 25 Aug 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.