Software position
12 licensed products on the registerProducts
12
0 on a support contract
Not on contract
12
£1,360 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£675 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T76943 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 10.4.18 | T12519 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 12.2.14 | T19016 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 8.8.5 | T74546 | Server - Ap-Host | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 8.8.16 | T21427 | Server - Ap-Host | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 2.8.7 | T18845 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 8.7.14 | T57619 | Workstations | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 5.0.5 | T59473 | Server - Ap-Host | Not on contract | — |
| O3COS | Opera 3 Costing Version 9.2.11 | T47598 | Workstations | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 5.9.3 | T99242 | Workstations | Not on contract | — |
| O3REP | Opera 3 Reporter Version 8.1.5 | T94081 | Server - Ap-Host | Not on contract | — |
| O3CRE | Opera 3 Credit Management Version 6.6.0 | T43893 | Server - Sql1 | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5Year end routine walkthroughOpera 3 Payroll & HR · Karen Taylor · 02 Jun 2026
- £150Stock take variance queryOpera 3 Costing · Anne-Marie Cable · 03 Oct 2025
- £150Email payslips would not clear — SQL service restartedOpera 3 Credit Management · Stacey Thomas · 26 Aug 2025
- £37.5Report layout change requestedOpera 3 Payroll & HR · Julie Herbert · 27 Jul 2025
- £75Purchase order print alignmentOpera 3 Reporter · Karen Taylor · 04 Jan 2025
- £150Nominal period end would not runOpera 3 Invoicing · Stacey Thomas · 27 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.