Support agreementTime and materialsPAD259-AGR503
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since02 May 2024Response SLANo SLARate£85/hrNotice—Machines on contract0 of 137
137 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for PAD259Active contracts
3
0 expired or cancelled
Annual contract value
£17,558.57
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9640 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 111 seats | 12 months 30d notice · auto-renews | 19 Feb 2027 in 178d | — | £15,936.27 111 x £143.57 | Scheduled | |
| 10105 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 3 modules · 1 off it → | 1 | 12 months 60d notice | 20 Jan 2027 in 148d | — | £221.33 1 x £221.33 | Scheduled | |
| 10453 ESE057 | Endpoint protection | ESET Enterprise with MDR ESET | 123 seats | 12 months 60d notice | 27 Jul 2027 in 336d | — | £1,400.97 123 x £11.39 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£15,936.27
Endpoint protection£1,400.97
Software support£221.33
Next twelve months
Renewal dates in order
- 20 JanBespoke Software Support ContractSoftware support148d
- 19 FebAdobe Acrobat Pro EnterpriseMicrosoft 365 licences178d
- 27 JulESET Enterprise with MDREndpoint protection336d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.