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Padgate Recruitment Trust

PAD259ActiveTime and materials

padgaterecruitment.co.uk · Recruitment · Account manager Tom Whitfield · Padgate Holdings (site of 4)

Microsoft 365Healthy14 hr agoSupport & assets (SQL)Healthy25 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
3 on a support contract
Not on contract
1
£100 a year at listed rates
Annual support value
£220
Contract 10105 · SOFLA
Support calls
21
£112.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management system
Version 6.6.1
T67385Terminal serverOn contract
10105
£60
MJM001KwikStock stock control add-on
Version 4.7.2
T95019WorkstationsNot on contract—
COR1Job costing linkT24143Server - Ap-HostOn contract
10105
£120
SG50ACSage 50 Accounts ProfessionalLIC 875357WorkstationsOn contract
10105
£40

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Sage 50 Accounts Professional · Julie Herbert · 20 Aug 2026
    On contract
  • New user added and permissions set
    Sage 50 Accounts Professional · Julie Herbert · 15 Jul 2026
    On contract
  • Purchase order print alignment
    KwikStock stock control add-on · Kelly Gregory · 02 Jun 2026
    £56.25
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Stacey Thomas · 18 May 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Kelly Gregory · 06 May 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Job costing link · Stacey Thomas · 22 Apr 2026
    On contract
  • Backup of the data directory verified
    Job costing link · Kelly Gregory · 09 Mar 2026
    On contract
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Anne-Marie Cable · 03 Jan 2026
    On contract
  • Stock take variance query
    Bespoke job management system · Julie Herbert · 20 Nov 2025
    On contract
  • Purchase order print alignment
    KwikStock stock control add-on · Anne-Marie Cable · 03 Nov 2025
    £56.25
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Julie Herbert · 29 Oct 2025
    On contract
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Anne-Marie Cable · 14 Sep 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.