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Padgate Plastics Solutions

PAD810ActiveManaged contract

padgateplastics.co.uk · Manufacturing · Account manager Rachel Byrne · Padgate Holdings (head office of 4)

Microsoft 365Partial4 weeks agoSupport & assets (SQL)Healthy24 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
4 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£650
Contract 11110 · SOFT
Support calls
59
£975 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT85332Terminal serverOn contract
11110
£15
O3NUSOpera 3 Current UsersT68440Server - Ap-HostOn contract
11110
£375
O3SALOpera 3 Sales Ledger
Version 6.2.3
T35810Terminal serverNot on contract—
O3PUROpera 3 Purchase LedgerT37976WorkstationsOn contract
11110
£180
ADO076Adobe Acrobat Pro EnterpriseLIC 781261WorkstationsOn contract
11110
£80

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Opera 3 Sales Ledger · Stacey Thomas · 23 Aug 2026
    £18.75
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Julie Herbert · 19 Aug 2026
    £150
  • Stock take variance query
    Opera 3 Purchase Ledger · Julie Herbert · 08 Aug 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Karen Taylor · 08 Aug 2026
    On contract
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Julie Herbert · 08 Aug 2026
    On contract
  • Report layout change requested
    Opera 3 Purchase Ledger · Stacey Thomas · 31 Jul 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Karen Taylor · 28 Jul 2026
    On contract
  • Report layout change requested
    Opera 3 Current Users · Kelly Gregory · 21 Jul 2026
    On contract
  • Year end routine walkthrough
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 06 Jul 2026
    On contract
  • Stock take variance query
    Opera 3 Purchase Ledger · Kelly Gregory · 20 Jun 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Sales Ledger · Anne-Marie Cable · 16 Jun 2026
    £18.75
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Julie Herbert · 14 Jun 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.