Software position
11 licensed products on the registerProducts
11
9 on a support contract
Not on contract
2
£160 a year at listed rates
Annual support value
£1,785
Contract 9705 · SOFLA
Support calls
6
£150 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T47210 | Server - Ap-Host | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 7.6.9 | T67730 | Workstations | On contract 9705 | £150 |
| O3SAL | Opera 3 Sales Ledger | T50444 | Workstations | On contract 9705 | £375 |
| O3PUR | Opera 3 Purchase Ledger Version 8.7.14 | T45005 | Workstations | On contract 9705 | £225 |
| O3NOM | Opera 3 Nominal Ledger Version 9.6.4 | T45024 | Workstations | Not on contract | — |
| O3INV | Opera 3 Invoicing | T33750 | Workstations | On contract 9705 | £60 |
| O3POP | Opera 3 Purchase Order Processing Version 11.5.20 | T60153 | Terminal server | On contract 9705 | £150 |
| O3SCT | Opera 3 Stock Control Version 11.4.3 | T60137 | Terminal server | On contract 9705 | £180 |
| O3COS | Opera 3 Costing | T72961 | Terminal server | On contract 9705 | £150 |
| O3PAY | Opera 3 Payroll & HR Version 2.9.14 | T14482 | Server - Ap-Host | On contract 9705 | £375 |
| SG50AC | Sage 50 Accounts Professional | LIC 968855 | Workstations | On contract 9705 | £120 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractPurchase order print alignmentOpera 3 Payroll & HR · Julie Herbert · 29 Jan 2026
- On contractBackup of the data directory verifiedOpera 3 Stock Control · Julie Herbert · 15 Aug 2025
- £150Stock take variance queryOpera 3 System Foundation · Stacey Thomas · 15 Jul 2025
- On contractUser locked out of the payroll companyOpera 3 Stock Control · Stacey Thomas · 31 Dec 2024
- On contractReport layout change requestedOpera 3 Invoicing · Kelly Gregory · 17 Nov 2024
- On contractYear end routine walkthroughOpera 3 Sales Ledger · Stacey Thomas · 09 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.