Software position
11 licensed products on the registerProducts
11
0 on a support contract
Not on contract
11
£1,000 a year at listed rates
Annual support value
£0
No software support contract
Support calls
8
£731.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 2.3.16 | T25367 | Server - Ap-Host | Not on contract | — |
| O3NUS | Opera 3 Current Users | T14386 | Terminal server | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 10.0.3 | T38496 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 9.5.12 | T25614 | Workstations | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 4.9.1 | T32107 | Server - Sql1 | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 3.8.7 | T28509 | Server - Ap-Host | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T43880 | Workstations | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 5.2.13 | T14182 | Terminal server | Not on contract | — |
| O3COS | Opera 3 Costing Version 9.6.20 | T64595 | Workstations | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 12.6.11 | T10336 | Server - Sql1 | Not on contract | — |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 388460 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £18.75Backup of the data directory verifiedOpera 3 Payroll & HR · Kelly Gregory · 13 Mar 2026
- £56.25Email payslips would not clear — SQL service restartedOpera 3 Purchase Ledger · Karen Taylor · 30 Dec 2025
- £150Backup of the data directory verifiedOpera 3 Payroll & HR · Anne-Marie Cable · 01 Nov 2025
- £112.5Report layout change requestedOpera 3 Sales Ledger · Julie Herbert · 28 Sep 2025
- £150Purchase order print alignmentOpera 3 Current Users · Julie Herbert · 16 Sep 2025
- £150New user added and permissions setOpera 3 Stock Control · Julie Herbert · 20 Aug 2025
- £37.5Stock take variance queryAdobe Acrobat Pro Enterprise · Stacey Thomas · 27 Jul 2025
- £56.25Email payslips would not clear — SQL service restartedOpera 3 Payroll & HR · Stacey Thomas · 31 Mar 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.