Support agreementManaged contractPAN712-AGR879
Covered by a managed support agreement with an agreed SLA.
Customer since17 Aug 2025Response SLA1 hourRateIncludedNotice30 daysMachines on contract27 of 29
2 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for PAN712Active contracts
5
1 expired or cancelled
Annual contract value
£10,071.5
Active lines only
Renewals within 90 days
0
£0
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9701 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 27 machines · 2 in service and off it → | 27 | 36 months 30d notice | 07 Jan 2027 in 135d | — | £3,453.12 £863.28 quarterly | Scheduled | |
| 10217 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | 12 months 60d notice | 26 Apr 2027 in 244d | — | £2,182.42 1 x £2,182.42 · 5% off | Scheduled | |
| 10617 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 23 seats | 12 months 60d notice · auto-renews | 05 Jan 2027 in 133d | — | £4,200.26 23 x £182.62 | Scheduled | |
| 10743 ESE052 | Endpoint protection | ESET PROTECT Entry ESET | 19 seats | 12 months 90d notice | 22 Jul 2027 in 331d | — | £146.87 19 x £7.73 | Scheduled | |
| 11258 HOR004 | Email security | HornetSecurity 365 T P Business Hornetsecurity | 21 seats | 12 months 90d notice | 21 Apr 2027 in 239d | 27 Sep 2027 | £88.83 21 x £4.23 · 5% off | Scheduled | |
| 11611 ZRA1 | Backup and DR | Ransomware Recovery Support DCS | 1 | 36 months 60d notice · auto-renews | 25 Jun 2026 61d ago | — | £320.96 1 x £320.96 | Lapsed |
Annual value by service line
Active contracts only
Managed support£5,635.54
Microsoft 365 licences£4,200.26
Endpoint protection£146.87
Email security£88.83
Next twelve months
Renewal dates in order
- 05 JanMicrosoft 365 Business StandardMicrosoft 365 licences133d
- 07 JanHardware Quarterly ContractManaged support135d
- 21 AprHornetSecurity 365 T P BusinessEmail security239d
- 26 AprAnnual DCS Remote Server MonitoringManaged support244d
- 22 JulESET PROTECT EntryEndpoint protection331d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.