Software position
5 licensed products on the registerProducts
5
0 on a support contract
Not on contract
5
£700 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£431.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system | T90725 | Terminal server | Not on contract | — |
| MJM001 | KwikStock stock control add-on Version 3.0.3 | T93438 | Terminal server | Not on contract | — |
| COR1 | Job costing link | T58586 | Terminal server | Not on contract | — |
| SG50AC | Sage 50 Accounts Professional | LIC 860938 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 995891 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Email payslips would not clear — SQL service restartedBespoke job management system · Stacey Thomas · 29 Apr 2026
- £112.5Report layout change requestedBespoke job management system · Anne-Marie Cable · 24 Apr 2026
- £75Report layout change requestedKwikStock stock control add-on · Stacey Thomas · 02 Apr 2026
- £56.25Year end routine walkthroughSage 50 Payroll · Julie Herbert · 27 Dec 2025
- £56.25Purchase order print alignmentSage 50 Accounts Professional · Julie Herbert · 03 Dec 2024
- £75Nominal period end would not runJob costing link · Julie Herbert · 14 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.