Support agreementManaged contractPAN790-AGR131
Covered by a managed support agreement with an agreed SLA.
Customer since14 Aug 2020Response SLA8 hoursRateIncludedNotice30 daysMachines on contract78 of 84
6 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for PAN790Active contracts
6
1 expired or cancelled
Annual contract value
£27,021.32
Active lines only
Renewals within 90 days
2
£14,295.09
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9590 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 78 machines · 6 in service and off it → | 78 | Rolling 90d notice · auto-renews | 07 Jul 2027 in 316d | 25 Nov 2027 | £8,491.48 £4,245.74 6 monthly | Scheduled | |
| 10030 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 1 | 12 months 60d notice | 28 Nov 2026 in 95d | — | £845.27 1 x £845.27 | Scheduled | |
| 10620 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 73 seats | 12 months 90d notice | 23 Sep 2026 in 29d | — | £13,585.3 73 x £186.1 | Due now | |
| 10970 ESE057 | Endpoint protection | ESET Enterprise with MDR ESET | 69 seats | Rolling 30d notice · auto-renews | 14 Jul 2026 42d ago | 05 Feb 2027 | £180.78 69 x £2.62 | Lapsed | |
| 11365 HOR004 | Email security | HornetSecurity 365 T P Business Hornetsecurity | 73 seats | 12 months 60d notice | 15 Dec 2026 in 112d | — | £296.38 73 x £4.06 | Scheduled | |
| 11760 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 2 | 12 months 90d notice | 17 Mar 2027 in 204d | — | £3,093.1 2 x £1,546.55 | Scheduled | |
| 12103 CON500 | Connectivity | Leased line 500Mb Zen | 1 | 12 months 90d notice · auto-renews | 28 Oct 2026 in 64d | — | £709.79 1 x £709.79 | Due in 90 days |
Annual value by service line
Active contracts only
Microsoft 365 licences£13,585.3
Managed support£9,336.75
Backup and DR£3,093.1
Connectivity£709.79
Email security£296.38
Next twelve months
Renewal dates in order
- 23 SepAdobe Acrobat Pro EnterpriseMicrosoft 365 licences29d
- 28 OctLeased line 500MbConnectivity64d
- 28 NovAnnual Additional Server MonitoringManaged support95d
- 15 DecHornetSecurity 365 T P BusinessEmail security112d
- 17 MarAmber Virtual Agent Per VMBackup and DR204d
- 07 JulHardware 6 Mthly ContractManaged support316d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.