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Pannal Agriculture Associates

PAN790ActiveManaged contract

pannalagriculture.co.uk · Agriculture · Account manager Dan Okafor

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy12 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£640 a year at listed rates
Annual support value
£0
No software support contract
Support calls
15
£843.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management systemT24106Server - Sql1Not on contract—
MJM001KwikStock stock control add-on
Version 6.6.14
T72942Server - Sql1Not on contract—
COR1Job costing linkT49835Terminal serverNot on contract—
O3SFOOpera 3 System FoundationLIC 587009WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Bespoke job management system · Karen Taylor · 14 May 2026
    £18.75
  • Year end routine walkthrough
    Bespoke job management system · Julie Herbert · 27 Mar 2026
    £37.5
  • Stock take variance query
    Job costing link · Karen Taylor · 11 Feb 2026
    £75
  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Kelly Gregory · 10 Dec 2025
    £18.75
  • Report layout change requested
    Job costing link · Julie Herbert · 16 Nov 2025
    £56.25
  • Nominal period end would not run
    KwikStock stock control add-on · Anne-Marie Cable · 11 Nov 2025
    £18.75
  • Purchase order print alignment
    Job costing link · Anne-Marie Cable · 28 Jul 2025
    £37.5
  • Purchase order print alignment
    KwikStock stock control add-on · Julie Herbert · 13 Apr 2025
    £56.25
  • Nominal period end would not run
    Job costing link · Karen Taylor · 03 Mar 2025
    £150
  • Year end routine walkthrough
    Job costing link · Kelly Gregory · 20 Dec 2024
    £56.25
  • Report layout change requested
    KwikStock stock control add-on · Stacey Thomas · 24 Oct 2024
    £56.25
  • Year end routine walkthrough
    KwikStock stock control add-on · Stacey Thomas · 24 Oct 2024
    £150
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.