Software position
11 licensed products on the registerProducts
11
9 on a support contract
Not on contract
2
£220 a year at listed rates
Annual support value
£1,185
Contract 10278 · SOFT
Support calls
9
£150 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T48694 | Server - Ap-Host | Not on contract | — |
| O3NUS | Opera 3 Current Users | T64182 | Server - Sql1 | On contract 10278 | £60 |
| O3SAL | Opera 3 Sales Ledger Version 6.0.16 | T78874 | Server - Ap-Host | On contract 10278 | £150 |
| O3PUR | Opera 3 Purchase Ledger | T64602 | Server - Ap-Host | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T87628 | Server - Sql1 | On contract 10278 | £120 |
| O3INV | Opera 3 Invoicing Version 9.9.7 | T30617 | Terminal server | On contract 10278 | £60 |
| O3POP | Opera 3 Purchase Order Processing | T75108 | Workstations | On contract 10278 | £225 |
| O3SCT | Opera 3 Stock Control Version 7.5.7 | T83583 | Server - Sql1 | On contract 10278 | £160 |
| O3COS | Opera 3 Costing Version 6.9.13 | T48076 | Server - Sql1 | On contract 10278 | £180 |
| O3PAY | Opera 3 Payroll & HR Version 10.7.3 | T90300 | Server - Sql1 | On contract 10278 | £150 |
| O3REP | Opera 3 Reporter | T88735 | Server - Ap-Host | On contract 10278 | £80 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractReport layout change requestedOpera 3 Invoicing · Stacey Thomas · 16 Apr 2026
- On contractStock take variance queryOpera 3 Invoicing · Stacey Thomas · 08 Nov 2025
- On contractUser locked out of the payroll companyOpera 3 Purchase Order Processing · Anne-Marie Cable · 21 Oct 2025
- £75User locked out of the payroll companyOpera 3 Purchase Ledger · Julie Herbert · 03 Oct 2025
- On contractNew user added and permissions setOpera 3 Payroll & HR · Julie Herbert · 15 Jul 2025
- On contractPurchase order print alignmentOpera 3 Costing · Anne-Marie Cable · 26 Jun 2025
- £75Stock take variance queryOpera 3 System Foundation · Kelly Gregory · 31 Mar 2025
- On contractInvoice imported twice from the job systemOpera 3 Stock Control · Karen Taylor · 10 Feb 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Purchase Order Processing · Kelly Gregory · 06 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.