Support agreementManaged contractPEN477-AGR265
Covered by a managed support agreement with an agreed SLA.
Customer since06 Mar 2022Response SLA8 hoursRateIncludedNotice30 daysMachines on contract57 of 64
7 in-service machines are not on a contractSee which machines →
Contract position
4 contract records for PEN477Active contracts
4
0 expired or cancelled
Annual contract value
£14,504.56
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9722 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 57 machines · 7 in service and off it → | 57 | 12 months 90d notice | 26 Mar 2027 in 213d | — | £6,681.82 £3,340.91 6 monthly | Scheduled | |
| 10136 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 61 seats | 36 months 30d notice | 21 Aug 2027 in 361d | — | £6,508.7 61 x £106.7 · 5% off | Scheduled | |
| 10460 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | 12 months 30d notice · auto-renews | 11 Jan 2027 in 139d | 06 Apr 2027 | £354.98 1 x £354.98 | Scheduled | |
| 10745 ZRA1 | Backup and DR | Ransomware Recovery Support DCS | 1 | 12 months 60d notice · auto-renews | 27 Jun 2027 in 306d | — | £959.06 1 x £959.06 | Scheduled |
Annual value by service line
Active contracts only
Managed support£6,681.82
Microsoft 365 licences£6,508.7
Backup and DR£959.06
Email security£354.98
Next twelve months
Renewal dates in order
- 11 JanCyber Security Awareness inc GDPREmail security139d
- 26 MarHardware 6 Mthly ContractManaged support213d
- 27 JunRansomware Recovery SupportBackup and DR306d
- 21 AugAdobe Acrobat Pro EnterpriseMicrosoft 365 licences361d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.