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DCS
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Penrose Textiles Solutions

PEN477ActiveManaged contract

penrosetextiles.co.uk · Manufacturing · Account manager Priya Raman

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy21 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
0 on a support contract
Not on contract
2
£140 a year at listed rates
Annual support value
£0
No software support contract
Support calls
11
£937.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 11.7.10
T71858Terminal serverNot on contract—
SG50PRSage 50 PayrollT40791Terminal serverNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Backup of the data directory verified
    Sage 50 Accounts Professional · Kelly Gregory · 29 Jul 2026
    £112.5
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Kelly Gregory · 29 Apr 2026
    £56.25
  • New user added and permissions set
    Sage 50 Accounts Professional · Kelly Gregory · 02 Apr 2026
    £75
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Julie Herbert · 09 Jan 2026
    £18.75
  • Report layout change requested
    Sage 50 Payroll · Anne-Marie Cable · 13 Sep 2025
    £150
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Stacey Thomas · 14 Jul 2025
    £112.5
  • Invoice imported twice from the job system
    Sage 50 Payroll · Anne-Marie Cable · 14 May 2025
    £56.25
  • New user added and permissions set
    Sage 50 Payroll · Stacey Thomas · 23 Feb 2025
    £56.25
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Stacey Thomas · 20 Feb 2025
    £112.5
  • Purchase order print alignment
    Sage 50 Payroll · Julie Herbert · 05 Feb 2025
    £150
  • Stock take variance query
    Sage 50 Accounts Professional · Kelly Gregory · 10 Nov 2024
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.