Software position
2 licensed products on the registerProducts
2
1 on a support contract
Not on contract
1
£120 a year at listed rates
Annual support value
£375
Contract 10472 · O3MAIN
Support calls
6
£318.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T57688 | Server - Ap-Host | On contract 10472 | £375 |
| SG50PR | Sage 50 Payroll Version 7.4.20 | T62716 | Terminal server | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractNew user added and permissions setSage 50 Accounts Professional · Karen Taylor · 16 Mar 2026
- £75Stock take variance querySage 50 Payroll · Anne-Marie Cable · 07 Nov 2025
- £112.5Email payslips would not clear — SQL service restartedSage 50 Payroll · Julie Herbert · 21 Jul 2025
- On contractYear end routine walkthroughSage 50 Accounts Professional · Kelly Gregory · 02 Jul 2025
- £18.75User locked out of the payroll companySage 50 Payroll · Anne-Marie Cable · 27 Jun 2025
- £112.5Report layout change requestedSage 50 Payroll · Stacey Thomas · 15 May 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.