Software position
13 licensed products on the registerProducts
13
13 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,608
Contract 10458 · COR1
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T23375 | Terminal server | On contract 10458 | £120 |
| O3NUS | Opera 3 Current Users | T74240 | Terminal server | On contract 10458 | £15 |
| O3SAL | Opera 3 Sales Ledger Version 4.5.14 | T34969 | Server - Sql1 | On contract 10458 | £15 |
| O3PUR | Opera 3 Purchase Ledger Version 10.4.16 | T55405 | Terminal server | On contract 10458 | £150 |
| O3NOM | Opera 3 Nominal Ledger | T61792 | Server - Ap-Host | On contract 10458 | £60 |
| O3INV | Opera 3 Invoicing | T72141 | Terminal server | On contract 10458 | £15 |
| O3POP | Opera 3 Purchase Order Processing Version 2.8.20 | T59680 | Terminal server | On contract 10458 | £120 |
| O3SCT | Opera 3 Stock Control | T84604 | Server - Sql1 | On contract 10458 | £225 |
| O3COS | Opera 3 Costing Version 12.2.2 | T38046 | Terminal server | On contract 10458 | £180 |
| O3PAY | Opera 3 Payroll & HR Version 9.9.14 | T21500 | Server - Sql1 | On contract 10458 | £150 |
| O3REP | Opera 3 Reporter | T58677 | Workstations | On contract 10458 | £120 |
| SG50AC | Sage 50 Accounts Professional | LIC 207110 | Workstations | On contract 10458 | £175 |
| SG50PR | Sage 50 Payroll | LIC 651913 | Workstations | On contract 10458 | £263 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Payroll & HR · Anne-Marie Cable · 10 May 2026
- On contractStock take variance queryOpera 3 Invoicing · Karen Taylor · 06 Apr 2026
- On contractBackup of the data directory verifiedOpera 3 Invoicing · Stacey Thomas · 26 May 2025
- On contractYear end routine walkthroughSage 50 Payroll · Stacey Thomas · 28 Apr 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Invoicing · Stacey Thomas · 07 Mar 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Purchase Order Processing · Stacey Thomas · 03 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.