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Ravenscroft Publishing Partners

RAV327ActiveTime and materials

ravenscroftpublishing.co.uk · Publishing · Account manager Ellie Marsh

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy24 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
5 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£795
Contract 10054 · COR1
Support calls
7
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management system
Version 2.4.20
T91865Terminal serverOn contract
10054
£180
MJM001KwikStock stock control add-onT62611Server - Ap-HostOn contract
10054
£225
COR1Job costing link
Version 10.7.0
T17204WorkstationsOn contract
10054
£150
O3SFOOpera 3 System FoundationLIC 483149WorkstationsOn contract
10054
£120
O3NUSOpera 3 Current UsersLIC 856137WorkstationsOn contract
10054
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • User locked out of the payroll company
    Bespoke job management system · Karen Taylor · 24 May 2026
    On contract
  • Purchase order print alignment
    Bespoke job management system · Stacey Thomas · 15 Mar 2026
    On contract
  • New user added and permissions set
    Opera 3 System Foundation · Stacey Thomas · 01 Jan 2026
    On contract
  • Stock take variance query
    KwikStock stock control add-on · Kelly Gregory · 16 Oct 2025
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Anne-Marie Cable · 13 Aug 2025
    On contract
  • New user added and permissions set
    Opera 3 Current Users · Kelly Gregory · 20 Feb 2025
    On contract
  • Invoice imported twice from the job system
    KwikStock stock control add-on · Kelly Gregory · 07 Sep 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.