Skip to content
DCS
PR

Rothwell Plumbing Services

ROT777ActiveTime and materials

rothwellplumbing.co.uk · Construction · Account manager Tom Whitfield · Rothwell Holdings (head office of 4)

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy24 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
0 on a support contract
Not on contract
3
£450 a year at listed rates
Annual support value
£0
No software support contract
Support calls
20
£1,443.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT62985Terminal serverNot on contract—
SG50PRSage 50 PayrollT57506Server - Ap-HostNot on contract—
LEC001Bespoke job management systemLIC 471016WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Backup of the data directory verified
    Bespoke job management system · Julie Herbert · 23 May 2026
    £75
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Karen Taylor · 08 Apr 2026
    £150
  • Report layout change requested
    Sage 50 Payroll · Julie Herbert · 19 Mar 2026
    £112.5
  • Invoice imported twice from the job system
    Bespoke job management system · Julie Herbert · 16 Feb 2026
    £56.25
  • Report layout change requested
    Sage 50 Payroll · Kelly Gregory · 22 Nov 2025
    £75
  • User locked out of the payroll company
    Bespoke job management system · Stacey Thomas · 01 Sep 2025
    £150
  • Year end routine walkthrough
    Sage 50 Payroll · Julie Herbert · 26 Aug 2025
    £75
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Julie Herbert · 04 Jul 2025
    £56.25
  • Purchase order print alignment
    Sage 50 Payroll · Stacey Thomas · 28 Jun 2025
    £18.75
  • Backup of the data directory verified
    Bespoke job management system · Stacey Thomas · 25 May 2025
    £56.25
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Anne-Marie Cable · 22 Apr 2025
    £37.5
  • Report layout change requested
    Bespoke job management system · Kelly Gregory · 04 Apr 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.