Support agreementTime and materialsSOU186-AGR345
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since02 Sep 2020Response SLANo SLARate£110/hrNotice—Machines on contract51 of 97
46 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for SOU186Active contracts
6
1 expired or cancelled
Annual contract value
£11,142.46
Active lines only
Renewals within 90 days
2
£1,795.33
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9557 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 127 seats | 12 months 60d notice | 23 Apr 2026 124d ago | — | £0 127 x £0 | Terminated 23 Apr 2026 | |
| 10150 SOFT | Software support | Software Annual Contract DCS Covers 3 modules → | 3 | 36 months 60d notice | 22 Mar 2027 in 209d | — | £340 3 x £113.33 | Scheduled | |
| 10367 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 127 seats | 12 months 60d notice · auto-renews | 14 Jun 2027 in 293d | — | £969.01 127 x £7.63 | Scheduled | |
| 10989 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | Rolling 90d notice · auto-renews | 17 Jun 2027 in 296d | — | £1,869.53 1 x £1,869.53 · 10% off | Scheduled | |
| 11243 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 133 seats | 12 months 60d notice | 02 Sep 2026 in 8d | — | £1,588.02 133 x £11.94 | Due now | |
| 11873 TEL3CX | Telephony | 3CX Hosted PBX 3CX | 1 | 12 months 90d notice · auto-renews | 12 Nov 2026 in 79d | — | £207.31 1 x £207.31 | Due in 90 days | |
| 12257 DEL003 | Hardware maintenance | Dell ProSupport - 3 year Dell Covers 51 machines · 46 in service and off it → | 51 | 12 months 90d notice · auto-renews | 23 Jun 2027 in 302d | — | £6,168.59 51 x £120.95 | Scheduled |
Annual value by service line
Active contracts only
Hardware maintenance£6,168.59
Email security£1,869.53
Backup and DR£1,588.02
Endpoint protection£969.01
Software support£340
Telephony£207.31
Next twelve months
Renewal dates in order
- 02 SepAmber Vault M365 Backup / MailboxBackup and DR8d
- 12 Nov3CX Hosted PBXTelephony79d
- 22 MarSoftware Annual ContractSoftware support209d
- 14 JunESET PROTECT AdvancedEndpoint protection293d
- 17 JunCyber Security Awareness inc GDPREmail security296d
- 23 JunDell ProSupport - 3 yearHardware maintenance302d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.