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Southwell Roofing LLP

SOU186ActiveTime and materials

southwellroofing.co.uk · Construction · Account manager Tom Whitfield · Southwell Holdings (head office of 5)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy24 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
3 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£340
Contract 10150 · SOFT
Support calls
24
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management systemT46527WorkstationsOn contract
10150
£80
MJM001KwikStock stock control add-onT52419Server - Ap-HostOn contract
10150
£20
COR1Job costing linkT17817Server - Ap-HostOn contract
10150
£240

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    KwikStock stock control add-on · Kelly Gregory · 26 Jul 2026
    On contract
  • Year end routine walkthrough
    KwikStock stock control add-on · Stacey Thomas · 17 Jun 2026
    On contract
  • User locked out of the payroll company
    KwikStock stock control add-on · Anne-Marie Cable · 12 May 2026
    On contract
  • Nominal period end would not run
    Job costing link · Stacey Thomas · 10 May 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Bespoke job management system · Kelly Gregory · 25 Apr 2026
    On contract
  • Backup of the data directory verified
    Bespoke job management system · Karen Taylor · 29 Mar 2026
    On contract
  • Purchase order print alignment
    KwikStock stock control add-on · Anne-Marie Cable · 09 Feb 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Karen Taylor · 02 Feb 2026
    On contract
  • New user added and permissions set
    KwikStock stock control add-on · Karen Taylor · 23 Jan 2026
    On contract
  • Year end routine walkthrough
    Bespoke job management system · Anne-Marie Cable · 24 Nov 2025
    On contract
  • Report layout change requested
    Bespoke job management system · Karen Taylor · 16 Nov 2025
    On contract
  • Year end routine walkthrough
    Job costing link · Karen Taylor · 10 Nov 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.