Software position
5 licensed products on the registerProducts
5
5 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£890
Contract 10184 · O3MAIN
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 2.8.0 | T97035 | Server - Sql1 | On contract 10184 | £60 |
| O3NUS | Opera 3 Current Users | T99210 | Workstations | On contract 10184 | £180 |
| O3SAL | Opera 3 Sales Ledger Version 8.4.14 | T14123 | Server - Sql1 | On contract 10184 | £150 |
| O3PUR | Opera 3 Purchase Ledger Version 10.7.15 | T66757 | Workstations | On contract 10184 | £250 |
| O3NOM | Opera 3 Nominal Ledger Version 8.1.5 | T81665 | Server - Sql1 | On contract 10184 | £250 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractUser locked out of the payroll companyOpera 3 Nominal Ledger · Karen Taylor · 22 Jul 2026
- On contractEmail payslips would not clear — SQL service restartedOpera 3 System Foundation · Anne-Marie Cable · 18 Jun 2026
- On contractYear end routine walkthroughOpera 3 System Foundation · Kelly Gregory · 04 May 2026
- On contractUser locked out of the payroll companyOpera 3 System Foundation · Julie Herbert · 27 Aug 2025
- On contractUser locked out of the payroll companyOpera 3 Nominal Ledger · Kelly Gregory · 04 Dec 2024
- On contractBackup of the data directory verifiedOpera 3 Nominal Ledger · Julie Herbert · 10 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.