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Stanton Academy Trust

STA004ActiveManaged contract

stantontrust.org.uk · Education · Account manager Tom Whitfield

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy10 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
2 on a support contract
Not on contract
1
£150 a year at listed rates
Annual support value
£270
Contract 10579 · O3MAIN
Support calls
80
£1,687.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 12.5.6
T14545Server - Ap-HostOn contract
10579
£150
SG50PRSage 50 PayrollT13305Terminal serverNot on contract—
O3SFOOpera 3 System FoundationLIC 626889WorkstationsOn contract
10579
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Backup of the data directory verified
    Sage 50 Payroll · Kelly Gregory · 23 Aug 2026
    £112.5
  • Year end routine walkthrough
    Opera 3 System Foundation · Kelly Gregory · 22 Aug 2026
    On contract
  • Nominal period end would not run
    Sage 50 Accounts Professional · Julie Herbert · 15 Aug 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Payroll · Kelly Gregory · 11 Aug 2026
    £18.75
  • Stock take variance query
    Sage 50 Payroll · Anne-Marie Cable · 02 Aug 2026
    £112.5
  • Stock take variance query
    Sage 50 Accounts Professional · Stacey Thomas · 25 Jul 2026
    On contract
  • Backup of the data directory verified
    Opera 3 System Foundation · Anne-Marie Cable · 17 Jul 2026
    On contract
  • Backup of the data directory verified
    Sage 50 Payroll · Stacey Thomas · 13 Jun 2026
    £75
  • New user added and permissions set
    Sage 50 Payroll · Karen Taylor · 03 Jun 2026
    £150
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Stacey Thomas · 01 Jun 2026
    £150
  • Backup of the data directory verified
    Opera 3 System Foundation · Karen Taylor · 28 May 2026
    On contract
  • Nominal period end would not run
    Opera 3 System Foundation · Anne-Marie Cable · 18 May 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.