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Stillington Estates Partners

STI008ActiveManaged contract

stillingtonestates.co.uk · Property · Account manager Tom Whitfield · Stillington Holdings (site of 3)

Microsoft 365Stale3 weeks agoSupport & assets (SQL)Partial4 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
2 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£180
Contract 10522 · COR1
Support calls
11
£37.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
ADO076Adobe Acrobat Pro Enterprise
Version 5.0.18
T98603WorkstationsOn contract
10522
£120
AUT120AutoCAD LTT12726Server - Ap-HostOn contract
10522
£60
LEC001Bespoke job management systemLIC 515409WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • New user added and permissions set
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 11 Aug 2026
    On contract
  • Nominal period end would not run
    AutoCAD LT · Karen Taylor · 30 Jun 2026
    On contract
  • Nominal period end would not run
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 23 Mar 2026
    On contract
  • Report layout change requested
    AutoCAD LT · Stacey Thomas · 19 Mar 2026
    On contract
  • Stock take variance query
    AutoCAD LT · Kelly Gregory · 07 Oct 2025
    On contract
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Julie Herbert · 28 Sep 2025
    On contract
  • Report layout change requested
    Adobe Acrobat Pro Enterprise · Julie Herbert · 10 Jul 2025
    On contract
  • Backup of the data directory verified
    AutoCAD LT · Julie Herbert · 29 May 2025
    On contract
  • Purchase order print alignment
    AutoCAD LT · Stacey Thomas · 03 May 2025
    On contract
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Karen Taylor · 25 Feb 2025
    On contract
  • Purchase order print alignment
    Bespoke job management system · Anne-Marie Cable · 09 Sep 2024
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.