Support agreementManaged contractTER023-AGR346
Covered by a managed support agreement with an agreed SLA.
Customer since26 Jun 2020Response SLA4 hoursRateIncludedNotice60 daysMachines on contract44 of 44
0 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for TER023Active contracts
7
0 expired or cancelled
Annual contract value
£19,322.92
Active lines only
Renewals within 90 days
1
£298.07
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9643 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 44 machines → | 44 | 12 months 30d notice | 13 May 2027 in 261d | 19 Nov 2027 | £5,344.76 £1,336.19 quarterly | Scheduled | |
| 9919 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 1 | 36 months 90d notice | 03 Jul 2027 in 312d | 24 Dec 2027 | £1,818.69 1 x £1,818.69 | Scheduled | |
| 10623 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 45 seats | 12 months 30d notice · auto-renews | 23 Apr 2027 in 241d | 07 Sep 2027 | £5,654.25 45 x £125.65 · 10% off | Scheduled | |
| 11020 MJM002 | Software support | M J M Kwickstock Licence MJM Covers 11 modules · 2 off it → | 11 | 12 months 30d notice | 21 May 2027 in 269d | 22 Dec 2027 | £1,803 11 x £163.91 | Scheduled | |
| 11301 ESE052 | Endpoint protection | ESET PROTECT Entry ESET | 41 seats | 12 months 60d notice · auto-renews | 04 Nov 2026 in 71d | — | £298.07 41 x £7.27 | Due in 90 days | |
| 11774 CON500 | Connectivity | Leased line 500Mb Zen | 1 | 12 months 30d notice | 05 May 2027 in 253d | 17 Nov 2027 | £2,226.86 1 x £2,226.86 | Scheduled | |
| 12017 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS | 1 | 36 months 90d notice | 12 Jun 2027 in 291d | — | £2,177.29 1 x £2,177.29 · 10% off | Scheduled |
Annual value by service line
Active contracts only
Managed support£7,163.45
Microsoft 365 licences£5,654.25
Connectivity£2,226.86
Hardware maintenance£2,177.29
Software support£546.46
Endpoint protection£298.07
Next twelve months
Renewal dates in order
- 04 NovESET PROTECT EntryEndpoint protection71d
- 23 AprMicrosoft 365 Business StandardMicrosoft 365 licences241d
- 05 MayLeased line 500MbConnectivity253d
- 13 MayHardware Quarterly ContractManaged support261d
- 21 MayM J M Kwickstock LicenceSoftware support269d
- 12 JunDCS EHC ML350 G9 24 x 7Hardware maintenance291d
- 03 JulAnnual Additional Server MonitoringManaged support312d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.