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DCS
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Thurlow Insurance Group

THU078ActiveManaged contract

thurlowinsurance.co.uk · Insurance · Account manager Priya Raman

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy18 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
0 on a support contract
Not on contract
2
£250 a year at listed rates
Annual support value
£0
No software support contract
Support calls
29
£2,006.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT66875Server - Ap-HostNot on contract—
SG50PRSage 50 PayrollT59943WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Sage 50 Accounts Professional · Karen Taylor · 04 Aug 2026
    £18.75
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Julie Herbert · 11 Jul 2026
    £18.75
  • New user added and permissions set
    Sage 50 Payroll · Karen Taylor · 23 Jun 2026
    £75
  • Nominal period end would not run
    Sage 50 Accounts Professional · Kelly Gregory · 21 Jun 2026
    £37.5
  • Stock take variance query
    Sage 50 Payroll · Anne-Marie Cable · 27 May 2026
    £18.75
  • New user added and permissions set
    Sage 50 Accounts Professional · Anne-Marie Cable · 27 May 2026
    £112.5
  • Report layout change requested
    Sage 50 Accounts Professional · Karen Taylor · 09 May 2026
    £75
  • Nominal period end would not run
    Sage 50 Accounts Professional · Stacey Thomas · 08 May 2026
    £112.5
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Julie Herbert · 07 Apr 2026
    £18.75
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Stacey Thomas · 21 Mar 2026
    £18.75
  • Invoice imported twice from the job system
    Sage 50 Payroll · Julie Herbert · 29 Jan 2026
    £37.5
  • New user added and permissions set
    Sage 50 Payroll · Kelly Gregory · 20 Nov 2025
    £112.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.