Software position
11 licensed products on the registerProducts
11
11 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,155
Contract 10626 · SOFT
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 4.4.19 | T49406 | Workstations | On contract 10626 | £150 |
| O3NUS | Opera 3 Current Users | T24001 | Terminal server | On contract 10626 | £180 |
| O3SAL | Opera 3 Sales Ledger Version 8.2.1 | T26691 | Terminal server | On contract 10626 | £120 |
| O3PUR | Opera 3 Purchase Ledger | T81672 | Server - Ap-Host | On contract 10626 | £20 |
| O3NOM | Opera 3 Nominal Ledger Version 9.3.14 | T74058 | Terminal server | On contract 10626 | £300 |
| O3INV | Opera 3 Invoicing Version 12.9.19 | T61257 | Server - Ap-Host | On contract 10626 | £120 |
| O3POP | Opera 3 Purchase Order Processing Version 5.4.7 | T29417 | Server - Sql1 | On contract 10626 | £15 |
| O3SCT | Opera 3 Stock Control Version 10.8.19 | T62314 | Workstations | On contract 10626 | £15 |
| O3COS | Opera 3 Costing | T16674 | Terminal server | On contract 10626 | £120 |
| O3PAY | Opera 3 Payroll & HR | T98715 | Terminal server | On contract 10626 | £15 |
| O3REP | Opera 3 Reporter | T86945 | Server - Sql1 | On contract 10626 | £100 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Purchase Ledger · Anne-Marie Cable · 15 Aug 2026
- On contractReport layout change requestedOpera 3 Payroll & HR · Stacey Thomas · 21 Feb 2026
- On contractStock take variance queryOpera 3 Reporter · Anne-Marie Cable · 06 Sep 2025
- On contractUser locked out of the payroll companyOpera 3 Current Users · Stacey Thomas · 13 Aug 2025
- On contractYear end routine walkthroughOpera 3 Sales Ledger · Anne-Marie Cable · 17 Oct 2024
- On contractStock take variance queryOpera 3 Sales Ledger · Julie Herbert · 28 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.