Software position
2 licensed products on the registerProducts
2
0 on a support contract
Not on contract
2
£350 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£356.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 7.3.2 | T21162 | Terminal server | Not on contract | — |
| SG50PR | Sage 50 Payroll Version 5.1.10 | T84038 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Year end routine walkthroughSage 50 Accounts Professional · Kelly Gregory · 09 Aug 2026
- £56.25Backup of the data directory verifiedSage 50 Payroll · Karen Taylor · 13 Jul 2026
- £56.25Nominal period end would not runSage 50 Payroll · Julie Herbert · 06 Jun 2026
- £18.75User locked out of the payroll companySage 50 Payroll · Karen Taylor · 15 Apr 2026
- £56.25Email payslips would not clear — SQL service restartedSage 50 Payroll · Julie Herbert · 09 Nov 2025
- £112.5Email payslips would not clear — SQL service restartedSage 50 Payroll · Stacey Thomas · 17 Jan 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.