Support agreementTime and materialsTOC594-AGR524
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since06 May 2020Response SLANo SLARate£125/hrNotice—Machines on contract0 of 31
31 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for TOC594Active contracts
3
0 expired or cancelled
Annual contract value
£4,020.02
Active lines only
Renewals within 90 days
1
£3,537.04
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9707 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 26 seats | 36 months 90d notice · auto-renews | 17 Oct 2026 in 53d | — | £3,537.04 26 x £136.04 | Due in 90 days | |
| 10004 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 3 modules · 1 off it → | 3 | 12 months 90d notice | 28 Feb 2027 in 187d | — | £415 3 x £138.33 | Scheduled | |
| 10439 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 22 seats | 12 months 60d notice | 04 Feb 2027 in 163d | 03 Jul 2027 | £67.98 22 x £3.09 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£3,537.04
Software support£855.52
Endpoint protection£67.98
Next twelve months
Renewal dates in order
- 17 OctMicrosoft 365 Business PremiumMicrosoft 365 licences53d
- 04 FebESET PROTECT AdvancedEndpoint protection163d
- 28 FebOpera 3 Annual LicenceSoftware support187d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.