Software position
4 licensed products on the registerProducts
4
3 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£415
Contract 10004 · O3MAIN
Support calls
6
£262.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system | T95819 | Terminal server | Not on contract | — |
| MJM001 | KwikStock stock control add-on Version 6.6.3 | T13469 | Terminal server | On contract 10004 | £225 |
| COR1 | Job costing link Version 2.6.15 | T24801 | Server - Ap-Host | On contract 10004 | £15 |
| SG50AC | Sage 50 Accounts Professional | LIC 461196 | Workstations | On contract 10004 | £175 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75Nominal period end would not runBespoke job management system · Stacey Thomas · 15 Jul 2026
- On contractBackup of the data directory verifiedKwikStock stock control add-on · Julie Herbert · 22 Apr 2026
- On contractYear end routine walkthroughJob costing link · Julie Herbert · 27 Dec 2025
- £37.5Year end routine walkthroughBespoke job management system · Anne-Marie Cable · 28 Oct 2025
- On contractUser locked out of the payroll companyKwikStock stock control add-on · Kelly Gregory · 12 Feb 2025
- £150Purchase order print alignmentBespoke job management system · Stacey Thomas · 20 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.