Support agreementTime and materialsULV010-AGR290
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since22 Dec 2022Response SLANo SLARate£125/hrNotice—Machines on contract0 of 15
15 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for ULV010Active contracts
3
0 expired or cancelled
Annual contract value
£11,572.59
Active lines only
Renewals within 90 days
1
£10,946.16
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9808 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 5 seats | 36 months 60d notice | 13 Jun 2027 in 292d | 21 Nov 2027 | £593.25 5 x £118.65 | Scheduled | |
| 10286 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 3 modules · 3 off it → | 8 | 36 months 90d notice · auto-renews | 25 Aug 2026 in 0d | 29 Jan 2027 | £10,946.16 8 x £1,368.27 | Due now | |
| 10621 ESE052 | Endpoint protection | ESET PROTECT Entry ESET | 6 seats | 12 months 60d notice | 09 Jul 2027 in 318d | 06 Dec 2027 | £33.18 6 x £5.53 | Scheduled |
Annual value by service line
Active contracts only
Software support£10,946.16
Microsoft 365 licences£593.25
Endpoint protection£33.18
Next twelve months
Renewal dates in order
- 25 AugBespoke Software Support ContractSoftware support0d
- 13 JunAdobe Acrobat Pro EnterpriseMicrosoft 365 licences292d
- 09 JulESET PROTECT EntryEndpoint protection318d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.