Software position
6 licensed products on the registerProducts
6
3 on a support contract
Not on contract
3
£210 a year at listed rates
Annual support value
£375
Contract 10286 · SOFLA
Support calls
6
£75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 11.2.5 | T91602 | Terminal server | Not on contract | — |
| O3NUS | Opera 3 Current Users | T72832 | Terminal server | On contract 10286 | £180 |
| O3SAL | Opera 3 Sales Ledger | T32765 | Server - Ap-Host | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T78334 | Server - Sql1 | On contract 10286 | £15 |
| O3NOM | Opera 3 Nominal Ledger Version 12.0.2 | T17491 | Workstations | On contract 10286 | £180 |
| O3INV | Opera 3 Invoicing Version 9.6.17 | T44604 | Terminal server | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractUser locked out of the payroll companyOpera 3 Purchase Ledger · Karen Taylor · 15 Jul 2026
- On contractNominal period end would not runOpera 3 Purchase Ledger · Julie Herbert · 11 Jan 2026
- On contractPurchase order print alignmentOpera 3 Nominal Ledger · Julie Herbert · 25 Oct 2025
- £75Purchase order print alignmentOpera 3 Invoicing · Anne-Marie Cable · 14 Mar 2025
- On contractInvoice imported twice from the job systemOpera 3 Nominal Ledger · Kelly Gregory · 22 Oct 2024
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Purchase Ledger · Stacey Thomas · 19 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.